Meet Wilson, perhaps the most welcome name on campus at SUNY Morrisville. Housed in Microsoft Teams, the AI-powered desk assistant routes student inquiries to campus technical databases, automatically resolving common questions and creating trackable...
Meet Wilson, perhaps the most welcome name on campus at SUNY Morrisville. Housed in Microsoft Teams, the AI-powered desk assistant routes student inquiries to campus technical databases, automatically resolving common questions and creating trackable back-end tickets for the university’s internal IT team. Since deploying Wilson, the university has seen a 35% decrease in tickets that needed to be routed to help desk agents. Click the banner below to navigate identity and access management in the age of AI.
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EdTech Magazine — Higher Ed (EN)