For students, faculty and staff, a campus technology system is successful when it helps them get something done without making them think about the system itself. They want to register for classes, resolve a problem or complete an administrative task...
For students, faculty and staff, a campus technology system is successful when it helps them get something done without making them think about the system itself. They want to register for classes, resolve a problem or complete an administrative task with as few obstacles as possible. The infrastructure behind that experience matters, but it is rarely what users remember. They remember whether the process was clear, whether they found the right help and whether the service worked for them. At the 2026 virtual EDUCAUSE Annual Conference, campus IT leaders discussed how their teams are working…
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EdTech Magazine — Higher Ed (EN)